Insurance & Payment Policies


We accept most major insurance plans including:

Anthem and Anthem Healthkeepers, Aetna, Cigna, Medicaid, MH Net/Coventry and Optima/Sentara.

We also offer reasonable rates for those paying out of pocket or using FSA funds.

Our office will bill your insurance company for you, but you should contact your health insurance provider to confirm coverage before scheduling an appointment.

Payment Policies

Insurance co-pays are due on the date of your appointment.  If paying out of pocket, full payment is due at your appointment.  For your convenience we accept checks, cash and all major credit cards.

We understand life can change and sometimes you need to cancel an appointment. If you need to cancel please provide 24 hours notice.

Appointments cancelled without a 24 hour notice may incur a $35.00 fee. Why? With the proper notice we can schedule other clients who need our services. Late cancellations and no-shows mean our counselors can’t see other clients or receive any compensation for the allotted appointment or time they spent preparing.

If you cannot provide 24 hours notice, please call 804-338-8484 to discuss.